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    12 November

    自动化会不会激怒日本的服务人员？

    自动化会不会激怒日本的服务人员？似乎不会。不过，在日本即使面对自动化的挑战，服务别人仍然是一种时间满意度很高的活动，不管是服务者或是被服务者，都可以从中得到很满意的收获。即使是可能威胁到工作人员生计的科技，也不会影响服务品质。
     
    如果把服务品质分为十个等级，日本人的服务品质可以得到最高十级。日本的一位企业家一很简短的几句话，道出整个服务问题的关键所在：卖出去的产品不会再回来，顾客却会。
    23:13 | Blog it

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